FAQs

How do you pronounce Ojai?

It is pronounced like “Oh, hi!”… It is the name of our beautiful small town, Ojai, California.

What are your shipping policies/rates?

Please refer to our shipping information page. You will find everything you need to know about prices, shipping methods, international shipping, etc. 

How soon will my order be shipped out?

Our current turnaround time is 3-6 business days. Once your order has been shipped, you will receive an email with shipping and tracking info. Please feel free to contact us if you have any questions or concerns about your order!

Do you offer returns and refunds?

If there is a problem with your order, please send us an email via the Contact Us page and we’ll do our best to work out a solution. I'm sorry, we will not be able to accept returns as soap is a very personal product and we would never want to resell anything that has already been shipped out. Please keep this in mind when you make your selections. Thank you for your understanding.